To maintain the highest standards of product quality and hygiene, BRANDROOM LLC does not offer refunds or returns on any purchased items.
Please read the policy carefully before making a purchase.
1. No Refunds
All sales are final.
BRANDROOM LLC does not provide refunds for any products purchased in-store or online, regardless of the payment method.
2. No Exchanges
To ensure product integrity and protect our customers, exchanges are not permitted under any circumstances.
3. Final Sale on All Items
All items—including full-priced products, sale items, discounted goods, limited editions, and special-price items—are considered final sale.
4. Exceptions
In extremely rare cases where a product is proven to be manufacturing defective, Brandroom will review the case individually.
This assessment is at the sole discretion of BRANDROOM LLC and may require:
• original receipt
• proof of purchase
• inspection of the item
If a manufacturing defect is confirmed, Brandroom may offer repair, replacement, or store credit. No monetary refunds will be issued.
5. Hygiene & Safety
For hygiene and safety reasons, the following categories are strictly non-returnable and non-exchangeable at all times:
• accessories
• fragrance
• beauty products
• underwear
• swimwear
• customized or altered items
6. Payment Processing
Payments made with credit/debit cards follow the authorization timelines of your bank. Brandroom is not responsible for delays caused by card issuers or payment processors.
7. UAE Compliance
This policy applies exclusively to purchases made through BRANDROOM LLC in the United Arab Emirates.